| 📦 Delivery Policy We strive to provide a seamless logistics experience for our garments and design clients. Service Areas: We offer delivery across all Emirates in the UAE and international shipping for design prototypes and garment orders. Processing Time: Ready-made garment orders are processed within 1–2 business days. Design service timelines are established per project contract. Shipping Costs: Calculated at checkout based on weight and destination. Tracking: Once dispatched, a tracking number will be sent to your registered email (oest006@gmail.com). Freight Brokerage: For bulk freight services, delivery timelines and terms are governed by the specific Bill of Lading and carrier agreement. 🔄 Return & Exchange Policy Your satisfaction is our priority. If you are not happy with your purchase, we are here to help. Eligibility: Items must be returned within 14 days of receipt. Condition: Garments must be unworn, unwashed, with all original tags attached and in original packaging. Non-Returnable Items: * Customized “Products Design Services” outputs. Items marked as “Final Sale.” Process: To initiate a return, contact us at 0524035423. Customers are responsible for return shipping costs unless the item is defective. Refunds: Once inspected, refunds are processed to the original payment method within 7–10 business days. 🛡️ Warranty Policy Nudaa Alsabah Trading- FZCO stands behind the quality of our products and services. Garments: We provide a 30-day warranty against manufacturing defects (e.g., stitching issues, faulty zippers). This does not cover normal wear and tear or damage from improper laundering. Design Services: We guarantee that all design outputs meet the technical specifications agreed upon in the initial brief. Any deviations found within 7 days of delivery will be rectified free of charge. Freight Services: Liability for cargo is managed via our freight brokerage insurance partners as per standard UAE maritime and land transport laws. 🌐 Website Policy (Terms of Service & Privacy) By using our platform, you agree to the following: Privacy: We value your data. Personal information (Email, Phone) is used solely for order fulfillment and communication. We do not sell your data to third parties. Intellectual Property: All designs, logos, and garment patterns featured on this site are the intellectual property of Nudaa Alsabah Trading- FZCO. Governing Law: These terms are governed by the laws of the Dubai Integrated Economic Zones (DIEZ) and the United Arab Emirates. Contact: For any official inquiries, visit our office at Control Tower, Motor City, Dubai. |